So the last few appointments you’ve been disappointed. The first time you were disappointed you thought “Maybe my stylist is having a bad day. We all get them. It’s ok. We will be back on track next time”. Well next time came and went, a few times actually, & nothing changed. Now you ask yourself “Is it time to find a new stylist?”. Let’s find out!
Are you getting your desired cut & color? If not, then you need to have a talk with your stylist. Start with asking “Kari, I have been wanting to cut my length to the base of my neck & my highlights lighter. Is this something that can be done in one appointment? Or will it take multiple appointments?” Your stylist should explain him/herself. It could be he/she thought he/she was taking your blonde light enough only to find out he/she hasn’t been lifting it light enough. Informing your stylist that you have not been happy & asking if your desired look is possible will put both of you on the same page & you will have some explanations.
A complaint I hear from clients seeking a new stylist is that their old stylist was constantly canceling appointments last minute with no other option. We stylists do have families and emergencies that do come up. We also do not like to disappointment clients, so we will usually try to come in another day, stay late, or refer to a co-worker to accommodate the clients. But if the cancelation happens almost every appointment for a long period of time, it may be time to move on. A stylist’s appointment times are valuable just like your time as a client is valuable.
Another complaint I’ve heard time after time is “My stylist just started rushing me. She stopped taking the time like she used to. I don’t know if she’s just getting so busy, but I don’t get to tell her that I want a change.” If you start feeling rushed at every appointment try to schedule a little more extra time and tell your stylist that you feel rushed and you do not like it. Sometimes we stylists get behind and we may rush. But the rushing should not be every appointment. Usually when you bring this up to your stylist, your stylist will start booking extra time for you and usually the try to slow down.
If you feel that your stylist has become disrespectful towards you then it is time to find a new stylist. Most of us are very fun, loving, caring people but there are a couple of rude stylists out there. As the old saying states “It takes all kinds to make the world go round”. You should never leave your appointment feeling like a burden or discouraged. Nor should you ever feel anxious or dread going to your appointment. If you are feeling any of these emotions you need to just find a new stylist. You can try to mention it to your stylist, but if he/she is already rude and you are starting to dread going into the salon, the talk is more than likely not go well. You can mention in an email, on the phone, or in person to the owner or manager of the salon that you do not feel comfortable anymore with your stylist. The person in charge will not want to lose business and will find a solution to the problem, even if you decide to go elsewhere.
Now I do recommend having a talk with your stylist before throwing in the towel. Your stylist may not know that you are not happy and feel rushed. There may be a very acceptable reason to the cancelations that he/she has not disclosed with you yet. As a stylist, I appreciate being informed if a client is not happy (rather it be management or the client informing me). Even if the client does not plan on coming back to see me, the knowledge of what I did to upset the client helps me grow as a professional & a person.
So have a chat and decide!