Your attitude can make or break you!
Fall is here! A lot of people like to add a little something to make their hair color more fall like. Let’s talk about 5 color options for you!
- You don’t have to go from blonde to brown! Add a shade of blonde that is 2 shades darker than your current blonde for a low light!
- Add a some copper! Adding a few (or a lot) of copper low lights is another way to spice up your color for fall! Add a few around your face or do a full foil!
- Try a shadow root! If you haven’t already tried a shadow root, the fall is a great time!
- Add caramel or copper highlight if you are dark brunette! Dark brunettes don’t always like to add low lights. By adding a few caramel or copper highlights can spice up dark brunettes for the fall!
- Not all low lights have to be warm! If you have a cool hair color now you can add a cool low light for fall!
Have other ways to spice up your color for fall? Comment below!
We stylists know that emergencies happens and clients can’t come to their appointment, or can’t get to their appointment on time. Life happens. We get it. But we also get a lot of no shows, 45 min late clients demanding a 4 hour service, & lots of other appointment issues. Let’s discuss some appointment etiquette to keep you, the client, from being black balled!
First, please show up to your appointment 10 minutes early. This allows you to use the restroom, change into a smock if you are getting color, get coffee (or wine if your salon offers it), & just being prepared! Also, you could be taken early if your stylist is ready for you early! Most people walk in the door right at their appointment time, they need to use the restroom, change, get their coffee, & then the service starts about 10 minutes or so late. Show up 10 minutes early & relax!
If you are going to be a few minutes late, call the salon. Let us know. Some times we run late so we understand. But call us if you are running 5 minutes late. Do not tell us you are going to be 5 minutes late and then show up 20 minutes late. If traffic is the issue, keep us posted how late you are running. If you say 5 & then realized it’s going to be more like 15-25 minutes, call again. We may be able to get you in after the appointment that was after you, or we may have to reschedule. I’ve witnessed clients call & say “I just got off work. I’m running late. I will be there in 20 minutes.” & they show up over an hour later! Please do not be that person. If 15 minutes goes by & you are still 10 minutes out, call & update us! We could eat while you are on your way so that we don’t become hangry. Now I have had clients who called the salon & said “Hey I’m gonna be late. I’m stopping by Starbucks, does Kari want anything? And she can just work around me since I’m late”. That is more than likely ok. You are bringing peace offering & you are letting us do our thing with our other clients without throwing a fit. That does not mean you get to do it at every appointment, but we do understand that some times the mornings (and evenings) are rough & you just need coffee. Trust me STYLISTS understand the NEED for coffee.
Now if you have an emergency & you can’t make it, we will understand. Make contact with us either by emailing the salon, messaging the salon (or stylist) on Facebook, texting the stylist (if you have his/her number), or have a friend or family member make contact at your earliest convenience. You wouldn’t believe the amount of people who no show their 2+ hour appointment, not make contact for a week or so to schedule another appointment & then tell us they had an emergency (but they do this at every appointment or every other appointment). It makes it hard to tell if there really was an emergency or not. We care about our clients & want to make sure they are ok. We know a lot of clients take care of their elderly & disabled loved ones, which can cause clients to no show multiple appointments. Let us know if you have a hard time making & keeping appointments, we will figure out a solution! And please note that hangovers are not an emergency. Do not schedule a night out the night before your appointment. If you always book your appointments on Saturdays & you continue to no show us & tell us you had an “emergency” on Friday night, we will know you are hungover, & you will be black balled. We can’t miss out on a client because you drank the night before & didn’t want to come in hungover. Now if you come in hungover, that is fine. Even if you make contact a week or so later about the emergency that’s fine. You don’t have to reschedule or make a new appointment when you inform us of an emergency. Our reservation desk informs clients who have had emergencies to do what they need to do & to call us when they need to get in. When the client calls back to get in, we do everything in our power to get them the day & time they want. Emergencies don’t mean that the you the client has to suffer & get whatever is left over.
Please don’t cancel your appointment last minute because your date canceled. Actually you need to keep it. We will help you through the hard time. We will make you laugh & look wonderful! Don’t have a depressing night because your date canceled! Come in, get glammed up, laugh, & leave with an extraordinary amount of confidence!
Let’s say your appointment is in a couple days or a week, & you’ve been on pintrest & found a new color! Great! Please call & make a consult appointment. If you spring up a new color & cut change on us at the time of your appointment, there’s a good chance you won’t be leaving with it. We will need more time. We will need time to consult about it, make sure it’s something you want, & is doable as well as the time to do it. Most stylists offer complimentary consultations. If we don’t have the time at the consult to extend your appointment that is in a few days, we may move it. Moving an appointment days in advance still allows us to fill the appointment gap. It’s when you no show or cancel the day of that we have a slim to no chance of filling the gap.
Be honest! If you slept in, or are hungover, or just forgot, tell us! Call ASAP & say “Hey, I am really sorry, I over slept/I’m hungover/forgot. Do you still have time if I get there in 20 minutes? If I need to reschedule I understand. I am so sorry!” We will usually give a few passes before we start black balling people. An apology & coffee/food will usually keep you on the good list. Just don’t make it a habit. There is no amount of food or coffee if you slept in, forgot, or are hungover every appointment. Don’t be the boy who cried wolf.
If your stylist prefers you to make your appointments in advance, but you know you can’t do that because of your work schedule, kids’ schedule, or whatever, let us know. We’d rather know you are more likely to cancel last minute, or no show if you pre-book your appointment. I tell my clients to try & call a good 2 weeks or so before they will want to come in to be able to get in. We know your schedule & time is just as important as ours, & want to make sure your appointments are times that work best for you rather you pre-book or call.
If the salon you go to has a confirming system please confirm! My salon offers confirmation emails & text messages (if you opt in), & when you haven’t confirmed by those two ways, our reservation desk will call you 24 hours in advance. Please confirm! Or cancel! Please do not wait until the day of, hour of, or no show! Especially when the salon has multiple ways for you to confirm or cancel your appointment! If the salon you go to does not have a confirmation system, I am sorry, & there really isn’t anything I can tell you to help you confirm your appointment. The more ways a client can confirm or cancel their appointment in advance the better for the stylist AND the client!
So basically it all comes down to don’t be rude. Don’t be the boy who cries wolf. Call us. Inform us. Show up a few minutes early. Relax. Laugh. Be happy & enjoy!
The salon/spa that I currently work at has a program that prints off my schedule for the day as well as a traveler for every client. Now the travelers have the client’s name, the appointment time, the appointment service, the service provider for all the appointments that client has for that day, as well as a list of products he/she has ever bought with a first date of purchase & last day of purchase & the prices, a list of every service he/she has received with first & last date of purchase, service provider, & price. There’s a place for me to write how many weeks for the reservation team to book out, a price for the day, & space to take notes. Now, not every salon has a program like the one at my salon. I’ve worked at salons where the program is just to put in client name, address, phone number, & program or the credit card machine. I’ve worked at salons where there the program is just to literally check someone out, the system doesn’t want a name, it just wants to know what stylist did what service & payment. But even if you work at a salon where there is no system for you to store notes, you can still take notes! I’m going to talk about how I took notes at the bare minimum salon, & all the types of notes I take now!
When I worked at those salons where they computer system was just to take & track the money, we had a filing system for color formulas. You would write down the client’s name, date, & formula on a big index card & then file it so that everyone in the salon could get to it if the client couldn’t see you the next visit. That was all fine, except sometimes the card would get lost, someone would write hugely on the card and there would be 4 cards for 5 formulas stapled together with no date, or there would be multiple cards for the same person because no one could find the previous card made. I had a co-worker who kept her own client record system she bought from a supply store. She would leave it in her station so if she went on vacation, or it was her day off & one of her client’s came in & had to see someone else, the stylist servicing her client would go to her station, find her book, find the formula, update it, & return it to her station. It was a nice little system & I liked it. So I went to Sally’s or CosmoProf & bought a client book. I highlighted the section I needed the client to fill out (name, address, number). Kept notes not just on color but on how I cut the client’s hair. It was an easier way to keep track of those who solely saw me. And if I was out sick, or vacation, coworkers could easily access & update the formulas, but couldn’t just throw the information in our little filing card system in the back. I didn’t have to fight everyone’s alphabetical order (which varies by stylist). It was a much easier system.
But now I have an amazing system! My current salon has a great program as I stated above. I write things down & the reservation team (or some times myself) types the notes into the system. I don’t have to do much or be responsible for all the information being kept in a little folder. It’s all in the system. If a client can not see me for whatever reason, my co-worker can see him/her & I know everything will be fine because she can see every formula, every note ever taken. When that client comes back to me, then I can see what she did. If she needed to change the formula for any reason I will see that (her & I get along great & usually communicate the change, but if I’m on vacation she may not inform me because you know, vacation.) I don’t have to worry about the client going to another salon, using a different color line, etc.
Now what do I put in the notes besides formulas? Cutting techniques. I may razor a little bit on a client, so I will write down where I razored & how often to do it (every other appointment), if I point cut, if I prefer to cut the client dry, how short to cut bangs, etc. It’s our job as the professional to be able to recreate the previous cut we did on the client. I can not remember every single thing I do on every client. Writing down how I did the cut will also help me if the client didn’t like something. I can look at my notes, consult with the client, & then fix the issue. A new client may come in with a terrible cut that may take a few appointments to fix. Usually with this type of scenario I write down how she came in, her desired look, what I did that appointment, & what to do at future appointments. I take notes on all my men clients as well. By writing down if I use a 4 on the sides & scissor the top, I can tweak the look at each appointment. A lot of my men clients like to switch up their style. We may decide to switch it up a bit & at the next appointment he may say “ya know, I really liked it the shorter style we did about 3 appointments ago.” Looking back at my notes I can see what I did. Cutting notes are very helpful!
I have recently started writing notes on products I used & products I recommend. I started having clients call & ask the reservation desk to ask me what products I used on them to keep their style. I can not remember that! I can only guess! It was a learning experience for me. Prior to these events I would write down all the products I recommend so that if the client could only purchase one or two products, she could come back in another time (her appointment or not), ask the reservation desk to look into her file on the system, & purchase the products without me having to try to figure it all out (or being called on my day off to be asked what I used because the client stopped by the salon). But after having multiple clients in a 2 week period ask me what the product was & me not being able to remember, it occurred that I NEED to write down what I used. Writing down what I used also helps me when the client comes back in and says “Kari, I did NOT like whatever you used on me last time. Please do not use it again.” This allows me to see what I used, ask what it was the client did not like about it, & choose a better product for that client & his/her needs! It not only helps me, but also my coworkers. The reservation desk doesn’t have to call me on my day off or vacation to ask because the client stopped by, they can just take care of the client!
I also take notes on the client’s attitude. Sometimes a client comes in & has had a terrible day, or maybe just a terrible outlook on life & will take it out on me. That’s fine. I get it. I know I’ve done the same thing. We are all humans. But I am going to take notes on pretty much the whole conversation. That way if for some reason the client calls to make a complaint my butt is covered. Some people just like to make other people’s lives horrible. If a client is usually a happy person, comes in to the salon in the worst mood, & just starts saying mean, unpleasant things I write it down. I keep an eye out on all appointments after that. It could’ve been a bad day. But if I start noticing she/he keeps making inappropriate comments for months, I can present the evidence to the owner, talk to her about referring the client to my coworker (or to another salon if things are that bad), talk about the right way to go about it, & making sure she is within ear shot incase a situation arises. She may suggest she talk to the client, or that we talk to my co-worker for an outside opinion & to make sure my co-worker is fine with taking my client. I like to keep the owner informed because she is the owner & I am the employee. She also has some good, creative ideas on how to handle different types of scenarios.
I also write down not just prices for the day for the client but future prices. When I have a new client I will discuss the price for that day’s services. If it’s a color correction I will usually give a high price & say “It probably will not be this much, but be prepared just incase the unforeseen happens.” I will also give future prices. I usually have two or three future prices for my base/root touch up & highlight clients. One price will reflect a root touch up, the other will reflect a root touch up & partial, & the third will reflect a root touch up & full foil. I will write all the future prices out. That way it keeps me honest & the client honest. I’ve had situations where at the consult a few days prior to the actual service, I see the client has very fine hair & even though I know she wants a full highlight look I may not quote for a full because I plan on only pop in 10-15 foils, & then the client comes in day of appointment & I forgot, didn’t write down the price & she feels she’s being over charged because I quoted her lower a couple days prior at the consult. I’ve also had situations where I know I told the client it would be a higher charge because of the thickness of hair, but since I did not write it down, the client says that I told her a much lower price. The future prices is great to keep everyone honest!
I have found that the more notes I take the better I can take care of the client & myself. I have only found one person who did not like the fact that I took notes on how she likes her hair cut & how to cut it. Everyone else is very grateful & loves it! So keep notes! Write down all the things! I promise 99.9% of your clients will love it!
Do you have other note taking ideas or suggestions? Comment below! You know I love any & all feedback!
So the last few appointments you’ve been disappointed. The first time you were disappointed you thought “Maybe my stylist is having a bad day. We all get them. It’s ok. We will be back on track next time”. Well next time came and went, a few times actually, & nothing changed. Now you ask yourself “Is it time to find a new stylist?”. Let’s find out!
Are you getting your desired cut & color? If not, then you need to have a talk with your stylist. Start with asking “Kari, I have been wanting to cut my length to the base of my neck & my highlights lighter. Is this something that can be done in one appointment? Or will it take multiple appointments?” Your stylist should explain him/herself. It could be he/she thought he/she was taking your blonde light enough only to find out he/she hasn’t been lifting it light enough. Informing your stylist that you have not been happy & asking if your desired look is possible will put both of you on the same page & you will have some explanations.
A complaint I hear from clients seeking a new stylist is that their old stylist was constantly canceling appointments last minute with no other option. We stylists do have families and emergencies that do come up. We also do not like to disappointment clients, so we will usually try to come in another day, stay late, or refer to a co-worker to accommodate the clients. But if the cancelation happens almost every appointment for a long period of time, it may be time to move on. A stylist’s appointment times are valuable just like your time as a client is valuable.
Another complaint I’ve heard time after time is “My stylist just started rushing me. She stopped taking the time like she used to. I don’t know if she’s just getting so busy, but I don’t get to tell her that I want a change.” If you start feeling rushed at every appointment try to schedule a little more extra time and tell your stylist that you feel rushed and you do not like it. Sometimes we stylists get behind and we may rush. But the rushing should not be every appointment. Usually when you bring this up to your stylist, your stylist will start booking extra time for you and usually the try to slow down.
If you feel that your stylist has become disrespectful towards you then it is time to find a new stylist. Most of us are very fun, loving, caring people but there are a couple of rude stylists out there. As the old saying states “It takes all kinds to make the world go round”. You should never leave your appointment feeling like a burden or discouraged. Nor should you ever feel anxious or dread going to your appointment. If you are feeling any of these emotions you need to just find a new stylist. You can try to mention it to your stylist, but if he/she is already rude and you are starting to dread going into the salon, the talk is more than likely not go well. You can mention in an email, on the phone, or in person to the owner or manager of the salon that you do not feel comfortable anymore with your stylist. The person in charge will not want to lose business and will find a solution to the problem, even if you decide to go elsewhere.
Now I do recommend having a talk with your stylist before throwing in the towel. Your stylist may not know that you are not happy and feel rushed. There may be a very acceptable reason to the cancelations that he/she has not disclosed with you yet. As a stylist, I appreciate being informed if a client is not happy (rather it be management or the client informing me). Even if the client does not plan on coming back to see me, the knowledge of what I did to upset the client helps me grow as a professional & a person.
So have a chat and decide!
We’ve heard all the rules of cuts and colors. You have to go darker in the fall and lighter in the summer. After 40 you have to cut your hair short. Let me tell you something. NO YOU DO NOT! I don’t follow these rules. I have 1 rule in my book. Do with your hair that makes you happy (within reason). If you enjoy bleach blonde all year round, then be bleach blonde all year round. “Oh but Kari, it looks more natural if you add lowlights in the fall and winter!” No it does not. If anyone thinks that someone who is bleach blonde, level 27 from roots to ends is growing that themselves, they are wrong (except for those very rare cases). Now if you enjoy getting lowlights in the fall and winter then DO IT! And if you like to have copper lowlights in the fall and more natural brown lowlights in the winter then do it. But don’t do lowlights or go darker in the fall and winter if you don’t want to.
Don’t cut your hair short after 40 because someone told you that you need to do it. If you didn’t want your hair cut short at the age of 39, I can promise you that you probably do not want it cut short at age 40. Now if you are looking for a change and want to try short hair, then try it. But don’t wait until 40 because of the “rules”. But if you are older or have had an injury that doesn’t allow you to take care of longer hair, then yes you should probably cut it to a shorter length that is easier for you. Now if you have super long hair, always have it up, complain of headaches, then it’s time to take a few inches off in my professional opinion. But if you have super long hair, enjoy taking care of it, then keep it honey! Have styles that make you happy & confident! If you like coloring your hair dark in the summer and blonde in the winter, then do it. Be happy. Be confident. Be you.
Now in my rule above I added “within reason”. The reason I added that is because, it is not good to be bleaching your hair one month, coloring black the next month, and bleaching it up again the following month. If you are my client and we cut your hair short and you hate it, trust me, I am going to discuss with you the hatred you had for your short hair when you try telling me you want short hair again. We will have a chat. We will discuss why you are wanting the change. We will talk about all the hair styles between your current length and the dreaded short length. We will talk color. We will talk about all the ways to get you to fall back in love with your hair without going back to the short cut that made me satan’s best friend until it grew out. If you are just so for cutting it short again, I will inform you that you are not allowed to hate me if you hate the short hair again. At the end of every appointment I want 2 things. I want my client to be over the top in love & happy with their hair. And I want the hair in the best condition & be proud of if myself since it is my work on your head. If you want a mullet, honey I will cut you the best mullet 2017 has seen and you will be the reason it comes back in style. But I will not fry your hair. Even though I want clients to be happy, I also need to have integrity. I need to be able to know with all my being that I did everything within my power to give my client what he/she wanted without compromising the health of the client’s scalp & hair.
So have the hair you want to have but keep it healthy. Try new things with your hair. But keep it healthy. Follow the rules or don’t follow the rules. Have HEALTHY hair that makes you happy & confident!
We all know that going to a salon and getting a shampoo and blowout is a great way to have some you time and relax! But what are some other benefits of this service? Here are 5 reasons you should be getting a shampoo and blowout at least bi-weekly, if not weekly!
- It’s a good way to find a new salon & stylist! Test out a new place without a horrifying, costly color experience. This allows you to see the salon, test out all the stylists, & decide if the salon is your cup of tea. It’s also a good way to find a back-up stylist at your current salon if for some reason your stylist has to take leave or if something has come up in your personal life & you can’t make it in to your stylist. Some times seeing a new stylist for a shampoo & blowout is just the little change you need in your life.
- Lift your mood! It’s the best way to get excited about date night and a night out with the girls! After a long day, it is so easy to want to bail on plans you’ve made weeks, even months ago. Scheduling a shampoo & blowout is an awesome way to uplift your mood & get yourself pumped for the night out! Schedule a makeup appointment with it and you all you have to do is change clothes!
- Take your attitude from crab to fab! If you are always stressed or going through a stressful time, you are probably taking it out on others. All of us have been guilty of it at some point in our lives. Getting a blowout will help reduce stress, give you a boost of confidence, lift your mood, & makes your hair one less thing you have to worry about. Something about having someone else do your hair puts us in a better feel good mood. Others will notice the difference in your attitude and you may just see an increase of gift cards to your favorite salon!
- Everyone will see you in a different way! Even just alternating your hair from curly to wavy, or straight to curly every so often gets people looking & talking! Hair is one of the first things we notice. How many times have you made a comment to a co-worker who came to work with a slightly different style? We can’t help but want to say something when we see someone with a new style. And for that day their hair is styled different, we tend to see them differently. Maybe the style adds softness to their face so they seem more approachable. Or maybe it adds more of a rough look & we want to stay away (hey, find out which style keeps people away so you can skip out of work a little early on Fridays!). Either way we tend to see others with new dos in a different light. And it is not just co-workers who will take notice. Your significant other will take notice and I bet you’ll find your s.o. loves the spice up of different styles!
- It’s a good way to try new styles and products! If you have long hair and have been thinking about cutting it, have your stylist pin it up into a long bob or even a shorter bob look! You get to test out a new style without the commitment or need for extensions! It’s also a good way to learn how to style your hair different ways at home! Ask your stylist to style your short style in a new way. You may find that you like to switch the part up or teasing the sides of your bob gives it that more rounded, fuller look you’ve been trying to achieve. Ask your stylist to try different products on you. You may find that you get better results from a light hold cream than your mousse or hair spray! You never know until you try! And having new & different styles used on you at each visit means you don’t have to spend hundreds of dollars & throw away barely used products! Have your stylist write down the products & shampoo she/he used so that you can purchase & praise the products, or report back to your stylist that you did not enjoy them.
If these reasons are not convincing to get you in the salon weekly or bi-weekly for a shampoo & blowout, then maybe this last reason will get you to call your stylist. You won’t have to deal with shampooing and drying your hair yourself for one day. Take a load off and let someone else deal with your hair.
Do you have other reasons to hit the salon more often for a shampoo & blowout? Comment below and let me know!
We’ve all been at that point with our hair where we want a new color but are not sure what we want. “Do I want to go lighter?” “Do I want to go darker?” “Do I want red?” I’ve put together some helpful suggestions for those aggravating times of uncertainty. I hope you find them helpful!
- Highlights: Highlights aren’t necessary bleach blonde. They are any color lighter than your current base color. For my clients that do not have highlights but are wanting to try them I recommend putting a few under the part line. That way you do not have to touch up as often & it gives you an overall lighter look without seeing the “streaks”. Adding highlights just around the face is a great way to brighten you up, without feeling all over lighter (and without paying for a full highlight). You can also do balayage highlights as well!
- Lowlights: Lowlights are any color darker than your base color. If you are predominantly blonde, lowlights can be 1 shade darker than your blonde. Adding lowlights to blondes gives dimension & makes the lighter blonde strands pop! If you do not have color & never have, lowlights with a demi are a great way to color introduction!
- Pops of Color: Adding just a few pieces of a more bold color here and there is also a wonderful to spice up your color while still looking professional! The bold colors do not have to be hot pink or green. They can be a chocolate brown, deep red, beautiful copper, or anything you desire! I love adding a few little pieces of copper under the part line to my blondes in the fall! They love it because they are still blonde but they have a nice pop of fall color! If you are a medium to light brunette adding a few little pops of blonde can spice you up! Of course you can always add a pop of purple, green, pink, or blue!
- Just Do It: The first 3 tips are to help you gradually get into a new color or just add a little something to your current color. Tip #4 is just do it. Just find some pictures of blondes, red heads, brunettes–whatever it is you are wanting to do, take it to your stylist and just do it! Dive right in! You think you want to try being a red head, just do it! Never been a blonde? Do it! Sometimes it’s best to just jump in!
- Give Your Stylist Freedom: If you have a general idea of what you want, inform your stylist then tell him/her to do what they feel best with that information. If you don’t have any idea, but you know pink & blue is not acceptable at the job then inform your stylist of that & let the stylist be creative and give you a new look! I usually ask my clients “Are there any colors you do not want to see in your hair?” That way I don’t put copper in a client’s hair when the client HATES copper. So if you don’t know what you want but you know what you do not want, let your stylist know! Often times, knowing what the client does not want is better than knowing what they do want!
- Clip In Extensions: I have clients who can’t commit to pink strands all the time. But they desire to have some pink strands. Clip in extensions are a great way to add those funky colors without getting wrote up at work & the commitment! You don’t have to buy the funky colors, you can buy some brown clip ins if your blonde & want to try some lowlights or to just add some depth every once in a while. If you are a brunette buy some blonde clip ins for damage free highlights that you can pop in & out whenever you want!
- Let Your S.O. Choose: A coworker of mine recently sent me an article about women letting their significant others choosing their hair styles. The s.o. would talk with the stylist about what he/she thought would look best on their partner & why! Your significant other may secretly want you to be a brunette, but may not vocalize it because he/she knows you love your blonde hair. If you can’t decide on what to do, ask your partner in crime!
I hope you found these helpful as usual!
Have you made a drastic color change? Comment below & let me know how you went about it? Did you just do it? Did you like it or hate it? What’s your advice to others struggling with color change? As you know I love hearing back from everyone & gaining new insights!
There are many types of hair treatments. Let’s break them down into 2 categories: Salon Treatments & Home Treatments.
Salon Treatments come in a variety. There are treatments prior to a color to remove minerals from the hair, equalize porosity, add moisture, protein, & other necessities your hair may be lacking.
Let’s talk about treatments that remove minerals first. These minerals can cause a chemical reaction with your hair color. Where do you get this mineral build up from? Swimming in a pool, the ocean, or a lake. Your well water & even your city water can contain minerals that will cause a reaction. These pre-color treatments give your colorist a clean slate & helps ensure the integrity of your hair & color.
Another type color treatment is a porosity equalizer. These treatments can go into your color bowl or on your hair before a color service. This type of treatment is great for anyone wanting to go 2 or more shades darker or anyone who is predominately blonde and/or damaged who is wanting low lights or all over color. If your hair is very porous it will not hold color very well. This can result in your hair not taking color at all or only a percentage, your hair not taking the color evenly- the color on your roots is nice & right but towards the last few inches of your hair your color is faded even though you just had it done. A porosity equalizer treatment helps ensure your color takes evenly from roots to ends & that the color stays.
Treatments that add moisture, protein, & other necessities put back into your hair that you are lacking. Dry hair results in static hair, & lack of protein results in weak hair. Usually these in salon treatments are products that are not sold for retail because they are highly concentrated. Some hair care lines do not have an exclusive salon only treatment. But the salons who carry those types of lines will use the retail on back bar. Now, I know what you are thinking “Why even offer an in salon treatment if I can just buy it in the salon?”. Well, the answer is simple: Not everyone has the time to do a treatment at home, or they simply do not want to do a treatment at home. Sometimes just coming into the salon & receiving an in salon treatment is more convenient for some.
Now let’s talk about at home treatments. At home treatments can be anything from a mask you leave on for 20 mins, to an oil, to a shampoo you only use once a week or so.
At home masks usually replace your conditioner once a week or so. Typically you leave them on between 5-20 mins. Please talk with your stylist about what type of mask you need & follow their instructions. Do not use a protein based mask every day. Protein will dry your hair out & cause your hair to break! So always read directions & listen to your stylist!
Oil treatments are either pre-shampoo treatments or leave in treatments. Pre-shampoo oil treatments are applied to dry hair, processed for 5-30 minutes (depending on the brand), & then shampooed out. Leave in oil treatments are applied after you have already shampooed & conditioned. Pre-shampoo oil treatments are great for those who like to treat while drinking coffee in the morning, before they shower, shampoo, & get ready for the day. Pre-shampoo oil treatments are typically used once or twice a week. Leave in oil treatments are less concentrated, can usually be used daily, & are applied after shampooing/conditioning.
Treatment Shampoos are typically used once a week or so. They are highly concentrated, so you must not over use them. They can be ultra hydrating, ultra repairing, used for dandruff, brightening gray or blonde hair, & used for oily scalp. If you use them too often you can cause more harm than good. Once again talk with your stylist.
There are also treatments you can sleep in. They usually hydrate, repair, & regenerate.
Now all of this information is a generalization. Depending on the brand your stylist recommends will depend on how & when you will use them. This is why it is important to talk with your stylist.
Call your stylist & try a new treatment!
As a stylist I have developed a few consultation techniques as a result of failing to thoroughly communicate with clients. We’ve all been there. We all learn from our mistakes. We also learn from other stylists’ mistakes and from them informing us of situations where they made a mistake. Situations also occur when a stylist asks a few more questions or picks up on subtle clues. Today I want to share some of my consultation tips that I’ve learned and fine tuned through the years.
First tip: do more than a 15 minute consult. A lot of stylists will say that if the consult takes more than 15 minutes, you should pass on the client as the client probably can not be pleased. I have found that clients (whether they are new to the area and looking for a stylist or are a referral) don’t want to feel rushed. When consulting on color, the client’s hair language is not our language and it can take some time to decipher what they want. I’ve had clients who have come in saying their hair was too brassy even though it was on the cusp of being violet. Turns out, their definition of brassy is cool instead of warm. In cases like this, the reason why the client has been to everyone in the tri-state area is because no one has taken the time to figure out exactly what is wrong. I personally book consults for 30 minutes. They do not all take 30 minutes, but I’d rather have more than enough time especially with a new client. During a consult, we talk about the desired look, the price for the current service, maintenance price, maintenance schedule, length of appointments, etc. After discussing it all, I repeat back our agreement and take notes on it all. I have found that not rushing through a consult results in fewer communication errors and can make the client feel more relaxed.
Use your swatch book! When doing a consult for color, I use my swatch book. I know a lot of colorists do not. Let me explain why I do. I love red. To me, there is no such thing as too much red! But to someone else, gold might be too “red”. I will tell the client “I’m going to show you some colors. I want you to pick out colors that you like, whether you want to see it on your hair or not. If you see a color that you like but it’s too dark or too light, let me know.” We then start at the beginning and work our way to the back. Typically clients will pick out all cool colors or all warm colors. They will also inform you what levels are too dark, what colors are too warm or red, etc. Many times I’ve had someone bring me a picture of a red color and then tell me they do not want red but love the picture. I show them the swatch book and ask them what is red to them and it’s typically gold or copper. I’ve also had a client tell me she wants “almost black but not black”. I’m thinking a level 4 (black not black), I show her the swatch book and she picks out a level 7. Because she was light, her black was a darker blonde. Had I not shown her the swatch book and gone with a level 4, she wouldn’t have paid or rebooked. I’ve had a client come in tell me that her highlights are always brassy, yet her hair was very cool. I showed her the swatch book and asked her what colors were brassy to her. She picked out all the cool colors. I asked what colors she liked and she loved the golds. She had a hard time finding a stylist because her hair vocabulary doesn’t match a stylist’s hair vocabulary. I nicely informed her that in the hair world, the word brassy means warmer colors, and that’s why she was having the issues. Once I establish what colors the client likes, I will pick out 2 or 3 colors, discuss with the client and then inform them that I will be mixing a couple of colors together to make the color unique for them and also to better fix whatever issue is happening. More often than not, a client may really like one swatch but it may be too gold or too dark or too light. Maybe the client likes a level 6 copper but wants to see some gold in it as well. Or maybe your color line doesn’t have a level 6 copper but it has a level 5 and 7 copper. So your client may ask “this one is too light, this one is too dark is there something in the middle?” I have also found that with pictures that clients bring, they still say ” I like this but it’s too gold,” or ” I like this but its too dark.” I’ll bring out the swatch book to see what “too gold” and “too dark” is to her. For me, showing the swatch book gives me more information and helps me decode the client’s hair language.
Have client bring in multiple pictures! I also like for clients to bring in pictures. When I have a client who wants a new look, I will tell them “Bring me at least 4-5 pictures. You are not going to find one picture that has the cut and the color. If you see a picture of someone with all over blonde, but you like the color of blonde bring that and let me know that’s your highlight goal. If you see a picture of a girl with shorter hair but you like her bangs, bring that to me.” This is very helpful because I can’t be told “I like her bangs but I want them shorter and more to the side, and I want more highlights than she has also more lighter and maybe more cooler….” and the next thing you know, what she’s describing is nothing like the picture. And if you do the picture, she won’t be happy because her highlights are lighter, and if you do what she describes she won’t be happy because it does not look like the picture. When she brings in multiple pictures she can’t focus on how the model in the one picture looks. A lot of clients want to look younger and more fit (don’t we all), so they bring in their ideal look. The ideal look isn’t just about hair, it’s the whole package. Having clients bring in multiple pictures not only helps nail down the exact look – length, bangs, layers, base color, highlights, and low lights – but also helps keep the client focused on the hair of each picture instead of the model’s body. If the client does not bring pictures or they have only one picture with multiple things they want different, I will ask questions about how they want to style it. “Do you want to blow dry this style?” “I know you said you wanted to wash and go and you want more volume. In order to get the volume you want like in this picture you will need to use a root lifter and blow this dry.” “Do you still plan on blow drying this new style the same way as you blow dry now? If you want this look, you will have to style it differently than you are used to.” Clients see a picture and think “oh I love this!” but maybe their schedule doesn’t allow them to spend an hour blow drying and curling a new style. Or maybe they’ve always blown their hair back and now they want a style that has to be blown forward. They may not realize that it has to be blown a different away or may not be able to blow it forward since for 30 years they’ve blown it back. I also ask “How often do you want to come in to maintain this look?”. If she wants a root to end blonde, but only wants to come in every 12 weeks, I need to explain why we need to discuss a different color style. I may discuss ombre, or highlights under her part line.
I want to make sure that no matter what look I create for her, the client can style it at home.
Talk about pricing during your consults! If it’s a corrective color, figure the price at a higher point. If you estimate that if would cost $200 if all goes right, figure what that price might be if all goes wrong. Or add an extra $100 to the price. I may figure the color will be $200 but I will quote at $300. I will say “I’m going to figure high for the service, $300. That will be the most it will cost. ” I do this because I have, in the past, quoted a firm $200 and then things happened that I didn’t expect. But, since I had already quoted a firm price, I couldn’t charge any more. The extra $100 is a safety net for me as the stylist. Quoting high for the client prepares her and her finances for the service. If you do not talk about price prior to performing the service, your client may not be prepared to pay $250 and will be upset. If everything is absolutely perfect until she goes to pay and she is unprepared for the high bill, the perfect experience is now a sour one, and the chances of her coming back will be slim. If you quote her $300, and she informs you that she can’t spend that in one appointment but her budget allows $200, you will need to have other options for her. Instead of a full head of highlights & lowlights, you can suggest either a full head of highlights or a partial head of highlights & lowlights. Do not let her walk out of your salon without giving suggestions for alternatives. Don’t confuse giving other options with lowering your prices. Giving other options is just that, suggesting other services in her price range. It is not doing $300 worth of services for $200. After pricing her for the big service, give her prices for future appointments. It may cost a client $300 to fix her color and have her leave with a base color, highlights, and a cut, but it may only cost $150 for a root touch up and cut 6-8 weeks after the big appointment. Let her know that. She may think you will charge her $300 every 6-8 weeks and that may be a turn off. She may be willing to pay the $300 for the color correction if her maintenance price is less. Inform her of how long it will take for the first big service and then maintenance services. It may be she can’t schedule a 5 hour color correction on a Friday, but she can schedule her 2 hour maintenance appointments on Fridays.
TAKE NOTES! Please take notes! Write down what her hair looked like when she came in for her consult, her desires for her color and style, your plan of action, the estimated price for the initial first service, future/maintenance prices, estimated time for service, etc. I have learned the hard way about writing down prices. Please write down the prices you discuss with your client. This keeps you and her honest. I’ve had clients say that I told them it was a certain price when I know I did not but had nothing written down. If you decide to charge for a partial highlight but take the foils down to her hair line in the back because she has very fine, thin hair, write that down to jog your memory. Write down how her color looks prior to the service, after the service and her reaction. If you haven’t had the experience of someone being so in love with their hair that they are crying tears of joy and hugging you, only for them to talk to your salon manager or owner the next day demanding their money back, you most likely will at some point in your career. Having notes that she was happy helps your owner and manager handle things in a better way that may not involve in a full return (depending on your salon’s policies). You can never take enough notes. Seriously. If you only take away one thing from me today let it be the note taking. Note taking covers your butt. It jogs your memory, it keeps everyone honest, it helps you formulate, etc.
These are just things that I’ve learned over the years that work for me. I hope these tips are insightful and helpful to you!
If you are a stylist and have other helpful tips please leave a comment!